Billing & Cancellation

This policy explains how StockGamePlan subscriptions are billed, how the free trial works and how to cancel. It forms part of our Terms of Service.

1. How billing works

• Pro is offered as a monthly plan or a yearly plan at the prices shown on the Pricing page and at checkout. Prices are in USD unless stated otherwise and include any applicable tax; your bank may charge currency conversion fees.
• Payments are processed securely by Stripe. We never see or store your full card number.
• Subscriptions are charged in advance at the start of each billing period and renew automatically until cancelled. Stripe emails a receipt for each payment.
• New subscribers get a 3-day free trial (one per account). A card is required at checkout, but you are not charged during the trial. If you cancel before the trial ends, you are not charged at all; otherwise the first payment is taken automatically when the trial ends.

2. Cancelling

You can cancel at any time, without contacting us: go to Settings → Billing → Manage subscription, which opens the Stripe customer portal, and choose Cancel plan. After cancelling:

• you keep Pro access until the end of the current paid period, and you will not be charged again;
• you can resume the subscription from the same portal before the period ends;
• after the period ends, your account moves to the free plan. Your account and settings are kept.

You can also switch between monthly and yearly billing, update your card and download invoices from the same portal.

3. Failed payments

If a renewal payment fails, Stripe will retry it and email you so that you can update your card. You keep Pro for 3 days after the first failed renewal payment; after that, Pro features are paused until payment succeeds. If payment is not completed after the retries, the subscription is cancelled and your account returns to the free plan.

4. Price changes

We may change subscription prices. Changes apply from your next billing period after we notify you, at least 30 days in advance for monthly plans and before your next renewal for yearly plans. If you do not agree with a new price, you can cancel before it takes effect.

5. Chargebacks

If something is wrong with a charge, please contact us first. We can usually fix it faster than a card dispute. We may suspend access while a chargeback is open.

Nothing in this policy limits your rights under the Australian Consumer Law or other consumer-protection laws that apply to you.

6. Contact

Billing questions: [email protected]. For anything else, see the Contact page.